The Zummo™ warranty

Warranty Information

Through Zummo Australia’s official distributors, Zummo™ Innovaciones Mecánicas S.A. warrants its machines for a maximum of 3 years* for complete peace of mind.

The warranty comes into force from the date on which the machine is delivered to the distributor, subject to the following terms:

  • This warranty covers all defects in materials and defects incurred during the manufacturing process.
  • Should the machine show any defect during normal usage within the period covered by the warranty any defective part will be replaced free of charge.
  • The warranty will only be valid upon presentation of the original purchase invoice.
  • Repairs to or replacement of parts during the period covered by the warranty does not imply any extension to the warranty’s expiry date.
  • Original replacement parts are warranted for a period of six months.

This warranty does not cover:

  • Any damage due to the incorrect installation, abuse, misuse, alteration, accident or negligence.
  • The scratching of any plastic pieces due to the use of abrasives or sharp instruments.
  • Any damage caused by unauthorised people or materials.

*Please check the specific terms and conditions for each model.

ZUMMO AUSTRALIA UNIQUE 3 YEARS WARRANTY.

In addition to the standard 3 year factory warranty provided by Zummo Australia we also provide to our customers a unique warranty that covers all parts and labour for the term of the warranty period should they need replacing or servicing due to any mechanical or electrical issues arising due to a factory manufacturing defect.

ON SITE SERVICING.

In addition to this we will arrange for a service technician to attend to your premises wherever possible within a 24 to 48 hour period to service the machine ON-SITE. (Capital Cities and major metropolitan areas only).

HOT SWAP.

If the machine is unable to be repaired on site we can arrange for a replacement machine to be installed at your premises so as to minimize any interruption to your business. (Capital Cities and major metropolitan areas only).

The warranty does not cover:

  • Any damage due to the incorrect installation, abuse, misuse, alteration, accident or negligence.
  • The scratching of any plastic parts due to the use of abrasives or sharp instruments.
    Any damage caused by unauthorised repairs, people or materials.
  • Water ingress causing fault with the computer control board or any electrical components.
  • Any damage to plastic components caused by solvents, heat, steam or hot water.
  • Parts subject to normal wear and tear including blade, squeezing cups and domes, squeezer tray, pulp scraper filter, faucet silicone seat cup. Refer to specific machine user manual.

Zummo Warranty Certificate

You can download a digital copy of the Zummo Warranty Certificate by clicking the button below. You may require PDF reader to view the document, you can download the latest version of Adobe Reader here.

Zummo Warranty Certificate


Send Us an Email

If you are experiencing any problems with your machine, please fill out the form below with as much detail as you can. You can also upload a photo or a short video to help illustrate your problem.



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