Product Service

Service & Maintenance

Zummo Australia service and maintenance operations are managed by Global Facilities Maintenance (GFM). 

What You Need to Do:
Please complete the 30-day credit application form previously sent to your email address.
If you need this resent, contact us at admin@zummoaustralia.com.au.

For Service Job Logging & Updates (Effective 1st August 2025):
All service-related requests or correspondence should be directed to:

Email: service@globalfacilitiesmaintenance.com.au
Phone: GFM 24/7 Call Centre – 1300 030 365


When Submitting a Job Request via Email, Please Include:

  • Customer name
  • Site address
  • Name of person requesting service
  • Site contact name and phone number
  • Type of service requested:
    • Reactive (brief description of the issue)
    • Preventative maintenance
  • Equipment type, make, and model
  • Is the equipment currently operational?

For job requests via phone, the above information will be confirmed by the Call Centre for existing customers and requested from new customers.

 
 

Service Request Form

Alternatley, If you are experiencing any problems with your machine, please fill out the form below with as much detail as you can.
You can also upload a photo or a short video to help illustrate your problem.

Name(Required)
Drop files here or
Max. file size: 256 MB.